Returns:
Returns are accepted within 30 (thirty) calendar days upon delivery of goods. Goods must be returned in their original packaging and condition including manuals and any accessories. Returns will not be accepted for Personal Grooming items such as razors, razor strops, nail clippers, nail nippers, shaving brushes, tweezers, mustache trimmers, barber shears, nail files, flasks, sleeping bags, first aid kits and water purifiers.
A restocking fee of 10% of the subtotal will be charged for open-box items such as knife block sets, small kitchen appliances, oversized items (including but not limited to) such as swords, spears, and rifle/ammunition cases.
Please allow at least 10 (ten) business days for returns to be processed and items to be inspected. A credit will be issued in U.S. Dollars to your credit card (original form of payment). A cashier's check will be issued to the original purchaser and address if you paid by check. Shipping and handling charges are not refundable. We are not responsible for the exchange rate values at the time of refund for international orders.
A partial credit will be issued if the merchandise is visibly used, damaged, abused or has missing parts, manuals and/or accessories.
Please include a copy of your receipt with your return so that we may expedite your refund more efficiently. Mail your return in a secure, well padded package to avoid damages with insurance and delivery confirmation for your protection to the following address:
Attention: Returns
Hurricane Deck Cutlery
3642 Via Gala
Lompoc, CA 93436
